We give clients a live dashboard and a monthly report on every SaaS app their team uses — who has licenses, who's actually logging in, what's about to renew, and where they're paying for seats nobody touches. The Client Manager turns the data into a quarterly cancel/consolidate/renew action list.
The platform delivers the data. The Client Manager and monthly report translate the data into action. The CTS value is in the wrap.
Auto-discovers every SaaS app the client's team logs into. Pulls from Microsoft 365 / Google Workspace login records, browser activity, and network signals. Surfaces shadow IT — apps adopted by staff without going through procurement.
Single live record of every SaaS app: name, owner/admin, total seats, active users, last login date, vendor contact, contract URL. The 'we don't know what we're paying for' problem, solved.
Per-app breakdown of paid seats vs active users. Identifies reclaimable licenses (seats assigned to people who haven't logged in 30/60/90 days, or to staff who've left).
Total SaaS spend trend, per-app cost, per-user cost. Answers the client question: 'where is our software budget going?' Often surfaces 20–40% reclaimable spend in the first quarter.
Calendar view of every contract renewal date with auto-renew flags. Stops accidental auto-renewals. Gives clients the lead-time to renegotiate, downgrade, or cancel before they're locked in for another year.
Flags SaaS apps with weak security postures, recent breach history, or risky permissions. Pairs naturally with the Managed Cyber Advisory layer for vendor-risk review.
Centralized vendor contact + contract record. When 'who do we call at Asana?' comes up, the answer is one click away. Stops the institutional knowledge loss when staff turn over.
The service wrap on top of the platform. Client Manager reviews the report with the client, translates raw data into a prioritized action list: cancel these, consolidate these, renegotiate these.
If a client says any of these on a discovery call, the SaaS Management line is your answer.
"We have three licenses on Monday but nobody interacts with it."
"Someone left six months ago and we just found out their Slack seat is still being billed."
"I didn't realize that subscription auto-renewed for another year at the old price."
"Apparently the marketing team has been on a different design tool than the rest of us. Who approved that?"
"I don't know how much we spend on software in a year."
"Who do we even call at Notion?"
When you talk to a client, you describe what the service does. You never name the platform underneath. This is a CTS standing rule and it applies to every CTS-wrapped third-party tool.
Describe the function. Never name the tool in customer-facing language.
Decouples the CTS offering from the vendor underneath. If we ever swap platforms (and we have before), no contract language to redo and no client expectations to reset.
Protects the wrap. CTS's value is the Client Manager + the monthly report + the action-list translation. Naming the tool reduces the perceived value to 'they're just reselling software.'
Avoids direct-to-vendor risk. The vendor sells to MSPs but doesn't gate it. A sharp finance director could Google around and ask CTS to justify the markup if they know the tool name.
Future-proofs the language. 'SaaS application management' stays correct regardless of which platform powers it.
For your knowledge only. Never name this in customer-facing context.
Ask these on any SMB or nonprofit discovery call. Each one is designed to surface a specific pain that the SaaS Management line answers.
Goes on TCP, CMIT, or standalone agreements as a Third Party Services line.
MCA-S includes third-party vendor security review in its Flexible Advisory Time. The SaaS Management line surfaces the vendor inventory; MCA-S adds the risk lens. Together they answer 'which apps are we using AND which are safe.'
Account Change Management handles the on/offboarding for Google or M365 accounts. SaaS Management extends that to every other SaaS app — so offboarding doesn't stop at email.
The monthly SaaS report rolls up into the quarterly review with the Client Manager. Strategic-level conversations on tool consolidation, renewal timing, and budget planning all happen there.
Pick the length that fits the moment. All three describe the same service by function, no tool names.
We give your team a live dashboard of every SaaS app the organization is paying for, who actually uses each one, what's about to renew, and where you can reclaim unused licenses. Your CTS Client Manager brings you a monthly view of what to cancel, consolidate, or renegotiate. $4.50 per user per month.